From emergency plumbing services to slab leak repair, we’ve put together a comprehensive run down of questions we hear most often.
What do you charge for services?
We charge a cost-efficient fee for coming out and quote each job in writing before the work begins. All of our work is backed by a 100% satisfaction guarantee.
Are your prices different after normal hours?
One of the biggest ways a seemingly trivial toilet can contribute to the overall sustainable ecosystem of a building is by helping it save water.
Are your prices different after normal hours?
During normal hours on a weekday, we charge as per normal for callout ($50). After hours and weekends can incur a small additional fee depending the day and hour of callout. Again, the standard call out fee can be waived after acceptance of quote and service.
How long will a water heater last?
A water heater last from anywhere between 5-10 years depending on the maintenance and the conditions which the water heater is kept. Regular servicing can help extend the life of the tank.
How hot should my home’s water be?
Hot water can come out of the water heater at 60 or 50 degrees Celsius. You should however have a tempering valve installed as per Australian Plumbing standards to 45-50 degrees. If you don’t, it’s a great time to book in a service to get one installed.
If i call in for service on saturday will it cost me more?
Outside of standard work hours we do charge slightly more for the callout fee. If the job can wait for the weekdays, you can save that little more extra.
Are all new toilets water saving toilet suites?
Most toilets are now very water efficient with water savers built into most toilet suites. If you have an older style toilet suite, chances are you are using double the amount of water per flush.
What do you do when servicing a tap?
Our team will inspect all hoses and functionality of the tap before we prescribe a solution. We can do anything from replacing the hoses, changing washers, replacing mixer cartridges or replacing the entire tap itself.
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